Refund Policy

Refund Policy
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Returns

If something does not work out, we gladly accept returns; no questions asked.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Late or missing refunds (if applicable)


If you haven’t received a refund within 5 business days of your return, first check your bank account again. Then contact your credit card company, it may take up to 10 business days before your refund is officially posted.

When you’ve done all of this and you still have not received your refund, please contact us at thestoreonwatt@gmail.com. We will make sure you receive the credit you deserve.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they were received defective or damaged. If you need to exchange it for the same item, send us an email at thestoreonwatt@gmail.com and send your item to: 5801 Watt Avenue No. Highlands California US 95660.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, please mail your item(s) to: 5801 Watt Avenue No. Highlands California US 95660

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for shipping, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a shipping service that uses a tracking system or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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